1. Introduction
Welcome to the Relax Stay website. These Terms of Use and Privacy Policies govern access to and use of our website and accommodation booking services (hereinafter referred to as “the service”). By accessing our website or making a reservation, you agree to comply with these terms.
2. Terms of Use
2.1. Reservation Conditions:
To make a reservation, you must provide truthful, complete, and up-to-date personal information.
By making a reservation, you agree to pay the corresponding amount according to the rates listed on the platform, including taxes, fees, and any other applicable charges.
Reservations are subject to the availability of accommodation. If availability is not confirmed, you will be notified immediately, and a refund will be processed if payment has already been made.
2.2. Cancellation and Modification:
The established deadline for cancellations or modifications is 48 hours before 3:00 PM on the date indicated for check-in at Relax Stay.
Cancellations or modifications outside of the established timeframe will not be eligible for a refund of the payment already made, without exceptions.
2.3. Acceptable Use:
The service should only be used for legal and personal purposes. The use of the site for fraudulent or illegal activities, or to upload content that infringes upon the intellectual property rights of third parties, is prohibited.
2.4. Liability:
We are committed to providing all necessary information to ensure your stay at Relax Stay is enjoyable, such as the specific address, the room(s) to be used, check-in and check-out times, among other details.
We are not responsible for issues arising from the use of third-party services related to accommodation (transportation, activities, etc.).
3. Privacy Policies
3.1. Information Collected:
We collect personal information such as your name, email address, phone number, payment information, and accommodation preferences when you make a reservation.
3.2. Use of Information:
We use your personal information solely for the purpose of:
- Processing your reservations.
- Sending booking confirmations, reminders, and updates regarding the status of the reservation.
- Sending promotions or information about other services we believe may be of interest to you (if you have agreed to receive promotional communications).
We may share your information with: - Payment service providers to process transactions.
- Legal authorities when necessary to comply with legal obligations or protect our rights.
3.3. Information Security:
We take reasonable measures to protect the personal information we collect from unauthorized access, alteration, disclosure, or destruction. However, we cannot guarantee absolute security in the digital environment.
3.4. User Rights:
You have the right to contact us at cr3102864492@gmail.com if you have any questions or concerns.
4. Modifications to the Terms
We reserve the right to modify these Terms of Use and Privacy Policies at any time. Modifications will be effective as soon as they are posted on our website. We recommend reviewing these documents periodically to stay informed of any changes.
5. Applicable Law and Jurisdiction
These Terms of Use and Privacy Policies will be governed and interpreted in accordance with the laws of Costa Rica. Any disputes related to them will be resolved in the competent courts.
Last updated: November 16, 2024.